Monstead investment platformQuestions? We're glad to help.
Wondering about Monstead investment platform or your account? Our support team keeps things simple. Get in touch and we'll reply as quickly as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call than four back-and-forth messages.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in order.
Details worth including
Your registered email address and roughly when the issue happened are enough for us to find your account. Never send a password, full card number or one-time code — nobody on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately rather than joining the normal queue.
Before you get in touch
Many questions are already answered on the site, and a quick check first is usually faster than waiting for a reply.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We usually reply within one working day. |
| Callback request | Anything easier explained out loud | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |